The Counseling and extension services department is in charge of providing business counselling and advisory services to MSMEs and other targeted clients on specific issues concerning business development. Services in this department are free of charge to all clients. Main functions and responsibilities include:

• Plan, organize, co-ordinate and conduct counselling and extension services.
• Identifying and mapping of clients for counselling. 
• Conducting mobile business clinics for SMEs.
• Offering individualized business advisory to MSMEs (done KIBTs in the office)
• Organizing and conducting individual and group coaching and mentorship sessions to MSMEs
• Undertake follow-ups on past training participants.
• Conducting client situational analysis.
• Providing business advisory services to target clients.
• Prepare the calendar for the counselling and extension activities.
• Liaise with other department’s heads to harmonize the Institute’s programmes.
• Maintain an inventory/database on counselling and extension services.
• Supervision, appraisal and counselling of KIBT staff.

The KIBT’s training department is in charge of the actual implementation of the Institute’s training programs including the tailor-made courses. The department defines the media for training delivery including in-person, online e.t.c.

Main functions include:

• Developing the Institutes’ training calendar.
• Planning, Organizing, Co-ordinating and Conducting courses, seminars, workshops and symposia.
• Providing feedback for curriculum development and review
• Preparation and development of training aids.
• Coordination and scheduling of audio-visual equipment and training materials.
• Evaluation of Department’s training programmes.
• Re-packaging Department’s training programmes.
• Develop Training proposals
• Identifying areas of collaboration and involvement of external resource persons/facilitators
• Liaise with other departments head to harmonize the Institutes programmes.
• Maintain a Master Inventory/database on all training activities undertaken.

The department undertakes and manages all consultancy assignments of the institute. 

Main functions include:

• Undertaking consultancy assignments. 
• Undertaking KAIZEN (productivity improvement) and consultancy activities. This includes classroom training and consultancy in Quality and productivity improvement, Financial management and Marketing.
• Participating in Annual KAIZEN awards
• Onsite consultancy to businesses.
• Undertaking consultancy on business plan development
• Preparing proposals for consultancy.
• Identifying areas of consultancy
• Carry out Capacity Needs Analysis (CNA) for consultancy programmes.
• Design and implement executive/professional programmes.
• Coordinating, monitoring and evaluating management and consultancy activities.
• Prospecting and identifying clients for consultancy.
• Prepare the calendar for consultancy activities.
• Maintain a database for all the consultancy activities done.

The department is in charge of planning, Coordinating, monitoring and evaluating projects and partnerships. The main functions include:

• Identifying areas of collaborations and partnership
• Identifying possible partners and collaborators
• Carrying out negotiations on collaborations and partnerships
• Soliciting for partnerships on entrepreneurship training and consultancy nationally and internationally
• Managing KIBTs projects and partnerships
• Monitoring and evaluating KIBTs projects and partnerships
• Developing MOUs on partnerships and collaborations

The department is responsible for undertaking business research, managing important information/resource centre and disseminating the same.

Main functions include:

• Profiling of successful entrepreneurs and developing success stories/ case studies
• Undertaking practical marketing research to share with entrepreneurs
• Scanning Business Development Services environment and give feedback for content review to ensure KIBT is responsive to the environment
• Identify and address trainer’s capacity gaps
• Developing business and market research proposals and undertaking surveys on the same.
• Publishing annual paper on business trends and entrepreneurship in Kenya
• Documentation and dissemination of research information.
• Undertake field-based surveys for SME sector.
• Development and maintenance of the Institute’s resource centre and the entire business information system.
• Training needs identification in areas of general marketing in trade, industry and service; export and import trade etc.
• Management of Resource Centre.
• Maintaining a database of research activities, and a data bank on business related issues
• Maintaining consolidated databank for all KIBT activities

The KIBT’s marketing department is in charge of creating awareness on KIBT’s activities and programmes. The department acts as the link between the Institute and the public.

The functions include; 

• Marketing KIBT’s activities and programmes.
• Photography and video-recording of training events.
• Organize publicity forums to showcase KIBT’s services
• Planning, coordinating and implementation of activities in Trade Fairs, Public Service Week and other national events.
• Planning, organizing seminars and symposia for the business community e.g. networking forums for MSMEs
• Design, develop and distribute Information, Education, communication (IEC) materials for the Institute’s activities/programmes
• Organizing media participation in KIBT activities and program
• Managing the KIBT website
• Develop and maintain data bank of the media

The department cascades the Institutes activities to the grassroot in the regions and Counties. Main functions include: 

• Planning, coordinating, and overseeing the implementation of the Institutes activities and policy in the field.
• Monitoring and evaluation of field based programmes including training, counselling, consultancy and extension services.
• Carry out surveys in all regions on potential SME start-ups and special groups.
• Carry out a survey to determine the establishment of zonal offices in the regions.
• Ensure monthly and annual regions’ reports and returns are submitted timely to KIBT head office.
• Liaise with other departments head to harmonize the Institutes programmes.